Want to return your product?

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We really hope that you love your products, but of course we understand that at times that you may want to return an item. In the event that you want to request a refund, please contact us on info@ralphiebear.com within 7 days of receiving your order to raise your request. 

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Returned items must arrive to us in the same condition as when you received them and be returned in the original packaging, unopened and unused. We reserve the right to refuse a refund if we deem the product has been used and is in an unsellable condition.

 

We will not be able to refund any baby changing mats that have been opened - please ensure the packaging of your changing mat, anti roll changing mat, splash mat or travel mat is not opened. For hygiene reasons we cannot accept returns if the bag has been opened.

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So long as you have contacted us within the 7 days post receiving your order to notify us of your wish to return the item, you can send the item back within 14 days of receipt.

 

Refunds will be issued within 7-10 working days of receiving the return, and will be refunded to the original payment method used when the order was placed. Please note we do not refund shipping charges unless the item is faulty and we cannot be held responsible for any interest charges made by a credit card company whilst waiting for the returns to be refunded to your card. 

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Please contact our team on info@ralphiebear.com for a return address rather than our social media streams - as we cannot guarantee your message won't reach our junk folder.

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Sale Items: Please note we do not accept returns on items bought in sale periods unless there is a manufacturers fault with the item. This does not affect your consumer rights.

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Faulty product?

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We're sorry to hear your item is faulty or damaged, or by mistake you have received an incorrect item or items are missing from your order, we will be on hand to assist you as soon as possible. We will require some more information to ensure we can rectify queries as soon as possible.

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Please email: info@ralphiebear.com within 48 hours of receiving your order.